Terms and Conditions

for use of our online-booking engine

It will be assumed that you have agreed to all the terms and conditions when the ‘SEARCH’ button is pressed to proceed with your booking.

1) The fare structure displayed on our online booking engine (to be referred to hereafter as OBE) and those quoted by our staff are not equivalent. We will not enter into any discussion regarding the difference in the fare structure nor will any compensation claims arising from these differences be accepted.

2) The Fare Rules and Conditions displayed by each of the airlines on the OBE may not be equivalent to those quoted by our staff nor those advertised elsewhere. We will not enter into any discussion regarding these differences nor will any compensation claims arising from these differences be accepted.

3) Once you have chosen your flights, the purchase button will appear and your payment details will be taken. Subsequently, any changes / cancellations which you may require will be charged a handling fee of £100 over and above the charges shown on the Fares Rules & Conditions pertaining to each of the airlines. These handling fees are non-negotiable. We will not be able to allow changes / cancellations unless it is so stated by the airline itself.

4) Any transit costs such as transport between differing airports or overnight stays at transit cities is the responsibility of the passenger. We will not be liable for any such expenses incurred nor any input errors which result in tickets having to be rebooked/re-issued. Please always double check your flight details carefully and ensure that you have entered the correct name, the correct dates, and that the flights booked do correspond with your requirements.

5) After the purchase has been completed, should any circumstances arise due to a dereliction of duty on the part of AWL Travel, whereby you do not receive your e-ticket or you are not able to board your flight, we will refund up to the full amount of the ticket cost. No further compensation claims will be accepted. Should the same circumstances arise due to the circumstances of the operating airlines, all claims should be made directly to the airline in question. AWL Travel cannot be responsible for the dereliction of duty on the part of the airlines.

6) We are unable to accept any questions, queries or requests by telephone. Please direct any queries pertaining to OBE reservation to the email address shown on your booking confirmation. No other form of contact will be accepted.

These conditions are effective for all purchases made from the date shown below to the next conditional update:

13th February 2009