Terms and Conditions

for use of our online-booking engine


It will be assumed that you have read and agreed to all the terms and conditions when the ‘SEARCH’ button is pressed to proceed with your booking.

1. Terms and Conditions for search functions
(1) The fare structure displayed on our online booking engine (to be referred to hereafter as OBE) and those quoted by our call centre are not equivalent. We will not enter into any discussion regarding the difference in the fare structure nor will any compensation claims arising from these differences be accepted.

2. Terms and Conditions for purchase functions
(1)It will be assumed that you have read and agreed to all the terms and conditions, in addition to the respective Fare Rules and Conditions during the booking.

(2) The Fare Rules and Conditions displayed by each of the airlines on the OBE may not be equivalent to those quoted by our staff call centre nor those advertised elsewhere. We will not enter into any discussion regarding these differences nor will any compensation claims arising from these differences be accepted.

(3) Once you have chosen your flights, the purchase button will appear and your payment details will be taken. Once the purchase button has been clicked, you are entered into a contract. As a rule, we are unable to accept any changes or cancellations after the purchase has been completed, unless under extenuating circumstances

(4)Any changes which you may require will be charged a handling fee of £100 per ticket over and above the charges shown in the Fares Rules & Conditions during the booking, if there are available seats to be able to change. These handling fees are non-negotiable. We will not be able to allow changes unless it is so stated by the airline itself, during the booking.

(5) Any cancellations which you may require will be charged a handling fee of £100 per ticket over and above the charges shown on the Fares Rules & Conditions pertaining to each of the airlines. These handling fees are non-negotiable. We will not be able to allow cancellations unless it is so stated by the airline itself. Also, regardless of the above conditions, we can not refund the credit card charge under any circumstances, this includes cancellations made at the request of the passenger(s).

(6) Any transit costs such as transport between differing airports or overnight stays at transit cities is the responsibility of the passenger. We will not be liable for any such expenses incurred nor any input errors which result in tickets having to be rebooked/re-issued.
Please always double check the necessity of transportation and the length of transit time, as well as other flight details such as required names in accordance with your passports, correct dates and airports.
Transit place will be displayed as airport.

(7) Please check, during the booking, the Fares Rules & Conditions of your ticket. Meanwhile you can only request items, which are displayed during the booking. If you have any questions or requests of the flight you are about to book, that is not displayed during the booking, we recommend you call our call centre to book a flight, as it is unlikely that the OBE can accept your requirements fully, in many cases, we have to ask you to contact the airline directly.

(8) When the last seat is sold during your reservation, the OBE researches automatically and displays the next cheapest seat. If you agree, please carry on as normal. However if you do not agree to the new fare, please restart the search with a different time schedule or a different airline.

(9) If there are cheaper fares available on your flight after your booking due to unforseen reasons (e.g. bulk cancellation of a group booking), no refund will be made for the fare difference in fares.

(10) Please be aware that Turkish Airlines's (TK) economy class is often displayed as "First class" during an online booking procedure and its booking confirmation, because of a technical reason.

(11) Other than Debit cards issued in the UK, all other cards are treated as a credit card transaction therefore a 2% charge will be added.

(12) Infant bookings that require special requests such as a baby food, bassinette etc. and unaccompanied minors (passengers under the age of 15 years) require special arrangements and so cannot be handled by our booking engine therefore please make your booking through our call centre: 0845-222-6200.

3. Terms and Conditions after purchase
(1) After the purchase has been completed, should any circumstances arise due to the dereliction of duty on the part of AWL Travel, whereby we are not able to issue the ticket or you are not able to board your flight, we will refund up to the full amount of the ticket cost. No further compensation claims will be accepted. In the event that an exchange rate loss is involved, we cannot accept such compensation claims, as the refund will be made in British Pounds onto the card that was originally used for the purchase.
Should the same circumstances arise due to the circumstances of the operating airlines, all claims should be made directly to the airline in question.
AWL Travel cannot be responsible for the dereliction of duty on the part of the airlines.

(2) We are unable to accept any questions, queries or requests by telephone.
Please direct any queries pertaining to the OBE to the email address shown on your booking confirmation. No other form of contact will be accepted. 

(3) As a rule, we don't issue a receipt except a confirmation email which is sent automatically during the online booking. However, we can issue it at £10/document upon request should you need for some particular reasons.

4. Student Booking
When you make a booking you MUST send us a scanned copy of your Student ID (for student bookings), or your passport (for youth booking) as an email attachment within 24hrs of the booking otherwise your booking will be automatically cancelled.

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